about us

Amazing Customer Experiences. Together.

We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands.

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HELPWARE PHILOSOPHY

Our Vision

Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services.

We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences.

Together we grow, together we give back, together we scale.

HELPWARE EXPERTISE

Core Services

Customer Experience

We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.

Content Control

Business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring.

AI Customer Service

AI Customer Service It’s our gateway to AI-driven customer service excellence. Our advanced AI solutions not only respond to your needs but anticipate them.

Back-Office Support

We specialize in back-office support and transaction processes, including Research, Order Processing, Data Entry, Annotation, Content Moderation, and QA.

Data Labeling

Elevate your AI models with our precise, expert-driven image and video annotation solutions, designed to enhance accuracy and performance.

Human in the Loop

Human in the Loop & Helpware provides creating both learning and experience models: Driving outcomes through fully integrated API human task support.

Start-up Acceleration

Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.

EXPLORE HELPWARE

Let’s chat about business process outsourcing for success

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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

OUR GREATEST ASSETS ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

Jack Ryana CEO

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Proactive attitude continues to pave the way for a long-term partnership.

Mayra R. Boothby Manager

The client helps them in saving a lot of time. The team has been accommodating to feedback communications across all teams. The team leaders meet with the client weekly.Furthermore, Mexico and Kiev meet ups are daily.

Bonnie S. Whitmore Sales Manager